Last updated: March 2026
ArcticPro Ice Systems ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website (arcticpro-ice.com), submit inquiries, or engage with our services.
Information you provide: When you submit a contact form, request a quote, or register for ArcticConnect IoT services, we collect your name, email address, phone number, company name, job title, and project details.
Automatically collected information: We collect IP addresses, browser type, device information, pages visited, time spent on pages, and referral sources through cookies and similar technologies.
IoT device data: If you use ArcticConnect monitoring services, we collect machine performance data, production metrics, and error logs from connected ice machines.
We use collected information to: respond to product inquiries and provide quotations; deliver and improve our IoT monitoring services; process service requests and schedule maintenance visits; send relevant product updates and industry insights (with your consent); analyze website usage to improve user experience; comply with legal obligations.
We do not sell your personal information. We may share data with: authorized service partners to fulfill service requests in your region; cloud infrastructure providers that host our ArcticConnect platform; analytics providers that help us understand website usage; legal authorities when required by applicable law.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus 3 years. IoT device performance data is retained for 5 years for trend analysis and warranty purposes.
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal information; object to or restrict certain processing activities; request data portability; withdraw consent for marketing communications. To exercise these rights, contact us at [email protected].
We use essential cookies for website functionality, analytics cookies (Google Analytics) to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. ArcticConnect IoT data is encrypted in transit and at rest. While no system is completely secure, we continuously monitor and improve our security practices.
Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses for EU data subjects.
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically. Significant changes will be communicated through website notices or email. The "Last updated" date at the top indicates the most recent revision.
For privacy-related questions or requests, contact our Data Protection Officer at [email protected] or write to: Privacy Team, ArcticPro Ice Systems, 4200 Innovation Drive, Charlotte, NC 28262, USA.