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Whether you need a routine maintenance check or emergency repair, our team is ready to help. Contact us to discuss a service plan that fits your operation.
Request ServiceFrom installation commissioning through lifecycle maintenance, our certified service network ensures your ice production never skips a beat.
Flexible service tiers designed to match your operational scale and uptime requirements.
Factory-trained technicians handle site assessment, plumbing and electrical connections, startup testing, and operator training. We verify ice quality, production rate, and IoT connectivity before sign-off.
Scheduled maintenance visits every 90 days or 180 days depending on your plan tier. Our technicians perform deep cleaning, water system inspection, and component wear analysis.
Our 48-hour response SLA guarantees a certified technician on-site for critical failures. Genuine OEM parts shipped from 3 regional warehouses ensure fast turnaround.
ArcticConnect-enabled machines can be diagnosed remotely by our engineering team. Over 60% of issues are resolved without an on-site visit, saving time and reducing service costs.
Transparent service boundaries help you plan maintenance budgets and set realistic expectations.
The 48-hour on-site response guarantee applies to locations within 150 miles (240 km) of an ArcticPro certified service center. Locations beyond this radius receive 72-hour response. Remote sites (islands, offshore platforms, locations requiring special access permits) are covered under extended-response terms negotiated per contract. Currently, 24 service centers cover North America, Western Europe, and Southeast Asia; Africa, Central Asia, and South America are served through authorized third-party service partners with 5-business-day response targets.
Standard 2-year parts and 5-year compressor warranties do not cover: damage caused by water quality exceeding 500 ppm TDS without pre-treatment; installations in ambient temperatures above 43°C (110°F) without approved remote condenser configuration; use of non-OEM refrigerants or lubricants; and modifications to factory-set controller parameters without written authorization from ArcticPro engineering. Extended warranty programs (3-year, 5-year full coverage) are available at time of purchase for an additional 8-15% of unit cost.
Whether you need a routine maintenance check or emergency repair, our team is ready to help. Contact us to discuss a service plan that fits your operation.
Request Service